Refund policy

THE FLAVONOIDZ STORE


REFUND POLICY


Effective Date: May 19, 2026


At The Flavonoidz Store, customer satisfaction is important to us. Due to the nature of wellness and consumable products, specific conditions apply to refunds and returns.


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1. RETURN ELIGIBILITY


Returns may be accepted within 14 days of delivery for eligible unopened items.


To qualify:


  • Item must be unused
  • Product must remain sealed
  • Original packaging must be intact
  • Proof of purchase is required


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2. NON-RETURNABLE ITEMS


The following items are non-returnable unless damaged or incorrect:


  • Opened supplements
  • Opened spices or food products
  • Oils
  • Perishable items
  • Personalized/custom products
  • Digital downloads
  • Gift cards


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3. DAMAGED OR INCORRECT ITEMS


If your order arrives damaged, defective, or incorrect:


  • Contact us within 5 days of delivery
  • Include photos of:
    • Product
    • Packaging
    • Shipping label


Email: support@flavonoidz.com


Approved claims may receive:


  • Replacement product
  • Store credit
  • Refund


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4. REFUNDS


Approved refunds are processed to the original payment method.


Please allow:


  • 5–10 business days for processing
  • Additional bank processing time depending on your institution


Shipping charges are generally non-refundable unless the error was ours.


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5. RETURN SHIPPING


Customers are responsible for return shipping costs unless:


  • Wrong item was shipped
  • Product arrived damaged
  • Carrier damage is confirmed


We recommend tracked shipping for all returns.


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6. ORDER CANCELLATIONS


Orders may only be canceled before fulfillment begins.


Once shipped, orders cannot be canceled and must follow the return process.


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7. REFUSED PACKAGES


Packages refused by the customer or returned due to incorrect address information may be subject to:


  • Restocking fees
  • Re-shipping charges


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8. CONTACT


Refund inquiries:

support@flavonoidz.com